Shipping & Delivery

1. Where We Ship

Due to route limitations and other uncontrollable factors, we currently ship only to selected countries/regions.
If your country/region is not listed at checkout, we are unable to ship there—so sorry for the inconvenience.

2. Processing Time

All items are handmade to order.
Our current processing time is 1–2 weeks.
Most countries receive their parcels 1–2 weeks after shipping.

3. Where Your Order Ships From

Every order is packed and shipped from our small sewing studio in China.
(We’re based in a quiet little town surrounded by mountains and rivers — very peaceful and beautiful. 🌿)

4. Shipping Methods & Tracking

We ship using the most suitable carrier for each destination (for example, USPS for U.S. packages).
Once your order ships, you will receive a confirmation email with a tracking number.

You may track your parcel here:
https://www.17track.net/en

If you need any help, feel free to email us — we’re always happy to assist.

5. Address Issues & Delivery Attempts

Miloalight is not responsible for delivery problems caused by:

incorrect or outdated addresses provided by the customer

refusal of delivery

unclaimed parcels

failure to pick up packages held by local carriers or customs

Please double-check your shipping information before completing your order.

6. Shipping Delays

Occasional delays may occur due to factors outside our control, such as:

carrier delays

customs processing

weather or natural events

carrier strikes

transportation disruptions

These delays do not qualify for refunds.
However, if your parcel has not arrived within 2 months from the shipping date, we will gladly assist you with one of the following:

a replacement shipment, or

an exchange for items of equal value (style or size change allowed)

Refunds are not available for delayed or lost parcels; replacements or exchanges only.

7. Returns & Refunds

Due to the handmade nature of our items and the high cost of international logistics, all international sales are final.
Orders that are refused, returned, or unclaimed are not eligible for refunds, reshipments, or exchanges.